The role of Olympia’s Dispute Resolution Officer is to act independently and to objectively investigate your concern and explore all options that could reasonably lead to a resolution of your concern.
Upon receiving your written concern, Olympia’s Dispute Resolution Officer will send you an acknowledgement of receipt and will then use commercially reasonable efforts to address your concern within 30 calendar days of receipt of all of the necessary documents or information required to evaluate your concern.
If, upon completing our evaluation, the Dispute Resolution Officer determines that the response that has been already communicated to you is satisfactory, an explanation of the decision-making process and reasons for the decision will be provided to you in writing. If the Dispute Resolution Officer determines a different response is appropriate, such response will be communicated to you in writing along with a description of the process followed to arrive at this decision and the reasons for the final decision. In either case, you will be notified in writing of the final decision made by the Dispute Resolution Officer.